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How mck44 Handles Your Personal Data

This privacy policy explains what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use the lobby — and exactly how we store and protect it.

Account data protectedbKash, Nagad, Rocket details securedNo data sold to third partiesYour rights, clearly explained

Explore the Lobby Read FAQ

What We Collect and Why We Use It

mck44 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the name, email address and mobile number you provide. If you deposit using bKash, Nagad or Rocket, our payment processor records the transaction reference and wallet number to confirm the transfer cleared — we do not store your full

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wallet PIN or any authentication credential from those apps. We also collect device identifiers, session logs and IP addresses to detect unauthorised access and keep your account secure. Cookies on our pages track session state so your lobby preferences and chip selections stay consistent between visits.
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We use this data for three purposes: running your account, processing wallet transactions, and meeting any compliance obligations that apply in eligible regions. We do not sell, rent or trade personal data to marketers. Third-party service providers — payment processors, fraud screening tools and our hosting
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infrastructure — receive only the minimum data needed to perform their specific function, and each is bound by a data-processing agreement. If you close your account, we retain transaction records for the period required by applicable law in your jurisdiction, after which they are deleted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Account Data

Our data practices are built around limiting what we collect, securing what we hold, and making it straightforward for you to control your own information. Every section below reflects a real operational practice, not a policy formality.

Encryption in Transit and at Rest

All data passing between your device and our servers is encrypted via SSL. Account credentials and payment references are stored in encrypted form so a database breach does not expose readable data.

Cookie Control

We use session cookies to keep your lobby state intact and analytics cookies to understand page performance. You can withdraw cookie consent at any time through your browser settings or our cookie preference panel.

Data Retention Limits

We keep personal data only as long as your account is active or as long as applicable law in your jurisdiction requires. Once that period ends, data is deleted or anonymised — it does not sit in archives indefinitely.

Access and Correction Rights

You can request a copy of the data we hold, ask us to correct inaccurate details or request deletion of your account data. Contact support via live chat or email with your registered mobile number to start that process.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete data we hold about your account — including payment records linked to bKash, Nagad or Rocket — our support team can action that request. Use any of the channels below and include your registered mobile number so we can verify it is your account before making any changes.

Live Chat Start a chat session from within your account dashboard. Our support team will verify your identity and log your privacy request directly.

Email Support Write to our support address with your account details and the specific data request. We aim to respond within the timeframe your local law requires.

Account Settings Some data preferences — marketing communications and cookie consent — can be adjusted directly inside your account settings without contacting support.

Common Questions About Your Data on mck44

These are the questions we hear most often about how your data is handled. If your question is not covered here, live chat support can address it directly.

No. We only record the transaction reference and wallet number to confirm a deposit cleared. Your PIN stays inside the bKash or Nagad app and is never transmitted to or stored by us.

Yes. Contact support via live chat or email, include your registered mobile number, and we will compile and send you a copy of your account data within the timeframe local law requires.

Reach out through live chat or email with the correct information and proof of identity. We will verify it is your account and update the details promptly.

Only with service providers who need it to operate — payment processors for bKash, Nagad and Rocket transactions, and fraud screening tools. No data is sold or shared with advertisers.

We delete or anonymise personal data once the retention period required by applicable law in your jurisdiction expires. Transaction records may be kept longer to meet legal obligations.

Go to account settings and toggle off marketing communications, or contact support to do it for you. Withdrawal of consent does not affect account-related service messages.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoMck44 Glossary InfoTerms & Conditions

How mck44 Handles Your Personal Data

How We Protect and Manage Account Data

Encryption in Transit and at Rest

Cookie Control

Data Retention Limits

Access and Correction Rights

Reach Us About Your Privacy Rights

Common Questions About Your Data on mck44

01 Does mck44 store my bKash or Nagad wallet PIN?

02 Can I ask to see all the data mck44 holds about me?

03 How do I get incorrect personal details updated on my account?

04 Is my account data shared with other companies?

05 What happens to my data if I close my account?

06 How do I withdraw my consent for marketing emails or SMS?

Privacy Policy

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